Zodiac Pool Systems Opens Customer Care Center
200,000-Square-Foot Facility Unites Multiple Brands under One Roof for Dealers’ Maximum
VISTA, Calif. (Nov. 07, 2008) – As part of its ongoing commitment to customer service, efficiency, operational improvement and convenience, Zodiac® Pool Systems, Inc., a worldwide provider of pool and spa products, recently dedicated its new Customer Care Center in Vista, Calif. The 200,000-square-foot facility has united more than 100 employees and five high-profile brands – including Baracuda®, Jandy®, Nature2®, Polaris® and Cover Pools® – to create a seamless customer experience for dealers nationwide. The Zodiac Customer Care Center is located at 2620 Commerce Way in downtown Vista.
"The Customer Care Center represents a shared devotion to service and convenience on the part of
Zodiac Pool Systems,” said Bob Rasp, president and CEO of Zodiac Pool Systems. “By connecting our inside sales, tech support, warranty, training and incentive groups for all of our brands, we’ve made product ordering and product support easier and more convenient for our dealers."
An extension of Zodiac’s reputation for excellent customer service, the Customer Care Center will serve as a single contact for dealers wanting easy-to-use, energy efficient and earth-friendly pool and spa products. Its high-quality, comprehensive line of products fit not only with Zodiac pool systems but with most every major brand. The Zodiac umbrella also allows dealers to purchase multiple brands with one easy call – and take advantage of the cost savings associated with combined freight.
"For dealers, the Customer Care Center means a new level of service and convenience,” said Vance Gillette, executive vice president of sales and marketing for Zodiac Pool Systems. “Not only does it afford them with diverse selection; they also have the ease of making a single inquiry and receiving multiple brands in one shipment. It’s one of the best industry moves to come about in a long time because it focuses on providing positive solutions to the product service and training needs of dealers everywhere."
The Zodiac Customer Care Center is open Monday through Friday from 5 a.m.-5 p.m. Pacific Time.
Dealers can access all divisions of Zodiac Pool Systems by dialing 800-822-7933.
About Zodiac Pool Systems, Inc.
Zodiac Pool Systems, Inc., a subsidiary of Zodiac Marine & Pool and a Carlyle Group portfolio company is a world leader in swimming pool and spa products. The company’s comprehensive product lines are marketed under the leading brand names of Baracuda®, Jandy®, Nature2®, Polaris® and Cover Pools®. Zodiac Pool Systems is the leading provider of premium, innovative pool and spa products and is committed to designing and producing the most energy efficient, earth friendly pool products and systems available. To learn more about Zodiac Pool Systems, visit www.zodiacpoolcare.com or call 800-822-7933.
Contact: Amy Wallace, Echo Media Group
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